Quintessential Canada Inc. respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you visit or interact with websites operated by Quintessential Canada Inc., including QuintessentialCanada.com, WineBox.ca and WoodBox.ca (collectively, the “Websites”), or otherwise communicate or do business with us.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Company or organization name
- Email address
- Telephone number
- Billing and shipping information
- Information submitted through contact, quotation or order forms
- Product specifications, artwork or other files you provide to us
- Correspondence and communications with us
- Order and transaction information
We may also automatically collect certain technical information when you visit our Websites, such as:
- IP address
- Browser and device type
- Operating system
- Pages visited
- Referring website
- Approximate geographic location
- Date and time of visits
- Website interaction and performance information
This information may be collected through cookies, analytics services, server logs and similar technologies.
2. How We Use Your Information
We may use personal information to:
- Respond to inquiries and quotation requests
- Prepare quotations and product specifications
- Process and fulfill orders
- Communicate regarding projects, orders and deliveries
- Provide customer service
- Maintain customer and order records
- Process payments and transactions
- Improve our Websites, products and services
- Analyze website performance and usage
- Prevent fraud, misuse and security incidents
- Meet accounting, tax, legal and regulatory requirements
- Send marketing or promotional communications where permitted by law
We collect and use personal information only for purposes that are reasonable and appropriate in the circumstances.
3. Payments
Where online payment functionality is provided, payments may be processed by third-party payment service providers.
Quintessential Canada Inc. does not receive or store your complete credit card information. Payment information may instead be collected and processed directly by the applicable payment processor in accordance with its own privacy and security practices.
4. Cookies and Analytics
Our Websites may use cookies and similar technologies to operate properly, remember preferences, understand how visitors use our Websites and improve website performance.
We may use third-party analytics or website performance services that collect information about how visitors interact with our Websites.
You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some portions of a Website.
Where required, we will request appropriate consent before using non-essential cookies or technologies.
5. Sharing of Personal Information
We do not sell or rent personal information.
We may disclose personal information to trusted service providers where reasonably necessary to operate our business, including providers involved in:
- Website hosting and infrastructure
- Email and business communications
- Payment processing
- Accounting and business administration
- Shipping and delivery
- Website analytics
- Approximate location lookup from IP address
- Information technology and security
These providers are given access only to information reasonably necessary to perform their services. For example, when you submit a form on our Websites, your IP address is sent to ip-api.com, a third-party IP geolocation service, to determine the approximate city-level location associated with the submission; the IP address is not retained by us for this purpose.
We may also disclose information where required or permitted by law, to respond to lawful requests from government or law-enforcement authorities, or where reasonably necessary to protect Quintessential Canada Inc., our customers or others.
6. Information Processed Outside Canada
Some technology and service providers we use may store or process information outside Canada, including in the United States.
When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, governments, law-enforcement or regulatory authorities in accordance with applicable law.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet our business, accounting, tax, warranty, contractual and legal obligations.
Customer specifications, artwork, order history and related information may be retained to facilitate repeat orders and maintain consistency for established products and programs.
When personal information is no longer reasonably required, we take appropriate steps to securely delete, destroy or anonymize it.
8. Security
We use reasonable administrative, technical and physical safeguards appropriate to the nature of the information we hold.
While we take reasonable precautions to protect personal information, no website, electronic communication or electronic storage system can be guaranteed to be completely secure.
9. Marketing Communications
We may communicate with customers and prospective customers regarding our products, services and business where we have the appropriate consent or are otherwise permitted to do so under applicable Canadian law.
Where required, our commercial electronic communications will provide a method to unsubscribe.
You may ask us at any time to stop sending you marketing communications.
Transactional or service-related communications concerning an existing quotation, project, order, account or business relationship may still be sent where appropriate.
10. Your Privacy Rights
Subject to applicable law, you may request:
- Access to personal information we hold about you
- Correction of inaccurate or incomplete personal information
- Information about how your personal information has been used or disclosed
- Withdrawal of consent to certain uses of your personal information
- Deletion of personal information where we are not required to retain it
Withdrawal of consent may affect our ability to provide certain products or services where the information is necessary to complete the transaction or provide the requested service.
We may need to verify your identity before responding to a privacy request.
11. Third-Party Websites
Our Websites do not contain links to websites or services operated by third parties.
Quintessential Canada Inc. therefore is not responsible for the privacy practices, security or content of third-party websites.
12. Children’s Privacy
Our Websites and services are intended primarily for businesses and adults and are not directed toward children.
We do not knowingly seek to collect personal information from children.
13. Consent
By voluntarily providing personal information to us, you consent to its collection, use and disclosure for the purposes identified at the time of collection and as described in this Privacy Policy, subject to applicable law.
Where personal information is collected for purposes that are not necessary to provide a requested product or service, we will provide appropriate choices regarding that collection or use where required.
You may withdraw your consent, subject to reasonable notice and any legal or contractual restrictions.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our Websites, business practices, service providers or legal requirements.
The current version will be posted on our Websites with the date of the most recent update.
15. Contact Us
Quintessential Canada Inc.
Privacy Inquiries
If you have questions about this Privacy Policy, would like to access or correct personal information, withdraw consent, or have a concern regarding our privacy practices, please contact us through the contact information provided on our Websites.
We will review and respond to privacy inquiries in accordance with applicable Canadian privacy laws.